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Student Services Availability

Financial Aid Office Operation Hours: 

Should there be a reason we close for general operation hours, that date and time will be noted on this page. 

Front Office Hours: 9:00 - 4:00

Phone Hours: 8:00 - 5:00

Appointment Hours: 11:00 - 2:00

Please note: For the week of spring break (March 11th - March 15th) the front office and appointments will be closed. Phone hours for the week will be open from 10:00 - 2:00. This is in preparation of the expected 2024-2025 financial aid applications. Normal operations hours will resume on Monday, March 18th. We appreciate your understanding.

Holiday Closures: The Financial Aid office will be closed on all holidays listed on the Green and Gold Calendar



Students can schedule appointments with a Financial Aid Advisor, appointment availability begins February 1st.

We recommend to FIRST call our office, as your concerns can likely be addressed without the need for an appointment. Not able to come by during our office hours? Check out our Zoom After Hours for additional opportunities to speak with a Financial Aid Advisor.

These appointments are for Cal Poly Humboldt students only. If you are a parent scheduling an appointment, we cannot assist you without Consent to Release on file from your student. If you miss your appointment you will need to schedule a new appointment based on appointment availability. 24-hour prior notice is required. Appointments are available in person or by phone call.

 Book Appointment

Financial Aid Virtual & After-Hours Assistance:

We're here to help with your financial aid questions! Get virtual assistance from our friendly Financial Aid team without an appointment. Join the waiting room by the published times and we'll invite you when our team members are available to assist you. Please note that our availability is limited to scheduled times below. Let's help you soon!

FinAid Virtual Assistance:

  • March 4th, 2024 (Monday) from 3pm to 6pm
  • March 20th, 2024 (Wednesday) from 3pm to 6pm
  • April 3rd, 2024 (Wednesday) from 3pm to 6pm
  • April 15th, 2024 (Monday) from 3pm to 6pm
  • May 8th, 2024 (Wednesday) from 3pm to 6pm
  • June 12th, 2024 (Wednesday) from 3pm to 6pm
  • July 17th,2024 (Wednesday) from 3pm to 6pm

Join Zoom Meeting

Meeting ID: 879 0104 2820
Passcode: 001149

We may need to use screen sharing on Zoom to facilitate a productive discussion about your financial aid concerns. Before we initiate any screen sharing, we want to make you aware of the following: Screen sharing will only be used to review specific documents, forms, or information related to your financial aid application or award. We will seek your consent before initiating screen sharing, and you will have the option to permit or deny access to your screen. Our staff will only access the information necessary for the purpose of the meeting, and unrelated content on your device will not be accessed. It is important to note that while we take every precaution to ensure the security of shared information, we cannot be held responsible for any potential misuse of data that may occur once it is shared on your screen. Screen sharing will be terminated at the conclusion of the meeting, and we will ensure that no residual access or permissions are retained. We will not record any portion of the screen-sharing session.


Email: Answered Weekdays 8 a.m. - 5 p.m.


Emails are managed Monday – Friday from 8:00 a.m. to 5:00 p.m. - Current response time is 3 - 5 business days.


Staff Directory



Area Oversight


Ph: (707) 

Dawn Khepri

Student Services Support



Jay Schock

NCAA & Unusual Circumstances



Katie Kitchen

Scholarships & Third-Party Resources



Santana J.

Eligibility Review



Tracey Hubbard




Valerie Sinco

FWS, LAEP, & Off Campus Programs



Chris Guillen

Systems Analyst



Matt Kerwin

Systems Analyst



Carlos Diaz

Systems Analyst, Lead



Janeth Serrano

Coordinator of Student Services



Miriam Miner

Associate Director of Operations



Morgan McBroom

Associate Director of Student Services



Peggy Metzger

Director of Financial Aid