Coronavirus and Forbearance Info for Students, Borrowers, and Parents

Coronavirus and Forbearance Info for Students, Borrowers, and Parents

If you’re concerned about your studies or loan repayment, we can help you understand what to do in certain circumstances. We’ll be adding information for students, borrowers, and parents to this page on a regular basis, so please check back frequently.


Face-to-Face Financial Aid Services have been suspended until further notice.

Services are available via telephone or email Monday – Friday 8:00 am – 5:00 pm

Financial Aid Counselors will be available via phone Monday – Friday 10:00 am – 4:00 pm

Students are encouraged to submit forms using virtual methods such as fax, email, or the “Upload a Document” feature on Student Forms. Forms that are mailed are only being processed once a week at this time.

For Financial Aid assistance, please send an email to and include the following information:

  • Name
  • Student ID
  • Best contact Phone Number
  • Best contact time (please give an hour window, example: 10:30 – 11:30) – If a best contact time is not provided, a Financial Aid professional will attempt to return your call within the same business day. If a student is unable to be reached, a follow up email will be sent.
  • A brief description of your questions/situation.

Please note that calls from the financial aid office will be from a “Restricted” or “No Caller ID”

 Dreamer Forms & Resources

We are here to assist Dreamers throughout their academic career by providing student centered support and financial aid resources such as state and institutional aid.  

Apply Early & Every Year

File your Free Application for Federal Student Aid or the Cal Dream Act Application as soon as possible since some aid is first-come, first-served. The first day to submit your Financial Aid Application is October 1.

Stay Engaged & Stay On Track

We communicate with you by sending emails and adding items to your To Do List, so check your Student Center often and always read your HSU email. Missed deadlines equal missed money!

Talk To Your Family

College affordability is a family discussion and agreeing on expectations early will help with the planning process. Here are a few tips to help make college more affordable.

Satisfactory Academic Progress

Doing well in your classes and graduating in four years ensures you will meet SAP and maintain your aid eligiblity. Faster completion equals less debt!

Budget & Borrow Wisely

Sticking to a budget and reducing expenses may help lower your student loan debt. Only borrow what you need and borrow as you go. Find budgeting tips here.